Delivery Information | Urban Rugs

Delivery Policy

All orders are processed within 1 working day. Please allow up to 5 business days (excluding weekends and holidays) for your order to be delivered. We will notify you in the event of any unexpected delay.

Return and Exchange Policy:

We have a 14-day return or exchange policy, which means you have 14 days after receiving  your receipt to request a return. 

To be eligible for a return, your item must be in the same condition as you received it, unused, with tags, and in its original packaging. Return shipping fees will be applied. 

To start a return, you can contact us at or contact our Customer Services Department on 01002499577 during working hours.

Refund Policy:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-14 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For all other enquiries, please contact us on: